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Heat Transfer Vinyl

All sales are FINAL! Exchanges only if vinyl is damaged upon arrival. If vinyl is damaged you must contact us immediately and return the product within 2 days of receiving. Every case is different and requires a 14 day investigation by our staff. There will be NO CASH REFUNDS.

Embroidery

All sales are FINAL! Vibrant Vizionz wants you to be completely satisfied with your purchase so we have a policy that makes sure you are getting the most out of out merchandise.

All exchanges and returns must first be authorized by speaking to a customer service rep via email or phone. You are responsible for any shipping charges back to us. We also recommend that you insure/track your return just in case. Any shipments we receive without a RMA number will be denied and returned back to you at your cost. Items purchased online are not returnable to any retail location. Items purchased at retail stores are not returnable to the online store.

Exchanges are subject to product availability. Please be advised that every item sold is thoroughly inspected before shipping. SALES ITEMS ARE NOT RETURNABLE AND CANNOT BE EXCHANGED.

Before you attempt to return please contact us by email and send us a copy of your invoice to: vibrantvizionz@gmail.com with Subject: Vibrant Vizionz Returns/Exchanges.

ALL POTENTIAL RETURNS/EXCHANGES MUST BE AUTHORIZED AND OKAYED BY VIBRANT VIZIONZ BEFORE BEING RETURN OR EXCHANGED. NO EXCEPTIONS.

Exchange Processing Time

Once your exchange item arrives at our warehouse please allow 14 business days for us to initiate your exchange.

Damaged or Defective on Arrival

If a package arrives and the box is visibly damaged on the outside, inspect the contents before signing for the package! If no signature is required please take out your camera phone or a camera and take pictures of the damage. These photos will be used to help file a claim with the shipping company. If you do receive or sign for a package and you later notice later that a item is damaged or defective you have one business day to report this to our customer service team either by phone or email.

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